ABOUT US

We believe in putting people first.


Our History

We love the adventure of travel. Our passion for exploring and making it easy for others to do this is what drives us. And there’s nothing more reassuring than finding the perfect hotel, right where you want it to be.

Beginning in 2007, TravelPass Group is now becoming an influential partner in the travel industry. By 2013 we had successfully booked 1 million hotel rooms, and in early 2016 we reached 5 million hotel reservations. Together, our technology and partnerships with wholesalers and brands like Expedia and Priceline allow our family of brands to provide more than 1 million properties to choose from—more than any other online agency. Our 24/7 customer assistance has been cited as best-in-class and is available via phone, email, chat, and mobile so travelers can book accommodations and get immediate support, if needed.

Although our headquarters is in Utah, our expertise is widespread as we have teams on three continents, nine countries, and 10 offices. TravelPass Group is part of the marketing and technology incubator Partner Fusion.

OUR TEAM


Some might call us geeky—and they couldn’t be more right. We’re obsessed with numbers and data algorithms that help connect people to inspiring travel experiences.

BECOME A GLOBE TROTTER

Helping people have awesome travel experiences is at the heart of everything we do. Our rebellious spirit and insatiable appetite for data puts us at the forefront of innovation. If you’re passionate about the same things and are searching for a career that helps people get out there and travel, then we want to talk to you.

Want to come along for the ride?

Call Center Sales Manager

TravelPass Group is seeking an experienced sales, training and quality assurance professional to join as the Call Center Sales Manager. This position is ideal for a motivated, versatile, and highly capable leader who will contribute to the success of the offline sales teams in one local and six international contact centers.

The role requires a strong background in sales, training, and quality assurance to lead contact centers in identifying and improving areas of opportunity across multiple locations. You will manage, plan, organize and implement training and development to ensure that company sales goals are met and operational excellence is achieved. The position is also responsible for analyzing quality monitoring results and providing process training or other improvements to increase sales and improve the customer experience. The position requires ongoing communication with multiple contact centers on a daily basis, as well as a firm knowledge and understanding of sales scripting and performance.

Core Job Responsibilities:

  • Act as centralized point for sales, training, QA and customer experience across all contact centers.
  • Create sales approaches and scripts to produce favorable results with attention to customer experience and quality.
  • Coach Contact Center Leadership, Training and QA teams in sales, training and feedback skills.
  • Manage all phases of training and QA projects, including new implementations, training plan creation, training development or redesign, train the trainer, QA compliance criteria development, assessments, training tracking and follow-up assessment to evaluate and measure results.
  • Administer monthly QA calibration sessions with all contact centers.
  • Manage, maintain and ensure standardization of all aspects of training process and quality assurance with trainers and the QA team for the client.
  • Compare and contrast the successes of one contact center vs. the another in order to help maximize ongoing sales performance.

Required Knowledge, Skills and Experience:

  • Strong sales reporting ability and understanding of sales metrics to provide meaningful insights to drive center improvements.
  • Ability to leverage sales experience to produce tangible results in center productivity.
  • Have three years call center sales, training, quality assurance and operations experience necessary.
  • Ability to work both independently and in a team-oriented environment.
  • Ability to adapt to a rapidly changing environment.
  • Requires a bachelor degree or equivalent combination of education and relevant experience.
  • Critical thinking and analytical skills.
  • Excellent communication skills, both verbal and written.

Benefits:

  • Competitive salary base and bonus structure.
  • Flexible work arrangements and casual dress.
  • Medical and dental insurance benefits.

TravelPass Group is quickly becoming a leading company in the travel industry with more than 10,000 room nights booked per day and annual sales reaching more than $400 million. TravelPass Group is recognized among Utah’s fastest growing companies and as a leading partner for Expedia and Priceline.

APPLY

Data Analyst

TravelPass Group is seeking a highly motivated, versatile Data Analyst to join our Business Analytics team. Through collaboration with subject matter experts, the ideal candidate will be able to effectively take in business and design requirements to perform mission critical analysis.

The role requires you to have a strong background across multiple areas of statistics, programming and business. You will be expected to be able to work independently as part of a high-caliber team in a fast-paced company.

This position is ideal for an intelligent, motivated, and highly capable leader and self-starter looking to other analysts and SME in the continued success of the business.

Required Skills / Experience

  1. General knowledge of statistical methods which will be utilized to analyze data
  2. Experience preparing datasets for analysis with scripting languages such as SQL, Python, R
  3. Experience generating meaningful business reports
  4. Business strategy coursework, certifications, and / or industry experience
  5. Experience with visualization tools and libraries (Tableau, D3.js, DC.js)
  6. Ability to translate business and design requirements into technical data requirements
  7. Experience with Data Warehousing and enterprise BI tools
  8. Bachelor’s Degree in business related or quantitative discipline

Preferred Skills / Experience

  1. Experience handling unstructured data sources
  2. Experience with the latest BI technologies
  3. Knowledge of Linux architecture and scripting
  4. Experience with MPP technologies
  5. Knowledge of data mining / machine learning theory and techniques
  6. Finance coursework, certifications, and / or industry experience
  7. Accounting coursework, certifications, and / or industry experience
  8. Graduate Degree in business related or quantitative discipline

TravelPass Group is quickly becoming a leading company in the travel industry with more than 10,000 room nights booked per day and annual sales reaching more than $400 million. TravelPassASS Group is recognized among Utah’s fastest growing companies and as a leading partner for Expedia and Priceline.

APPLY

Data Engineer

TravelPass Group is seeking a highly motivated, versatile, Data Engineer to join our Business Analytics department. In this role, you will work with marketing, IT, product management, and creative departments to take in business and design requirements with the goal of creating the pipelines needed to deliver insights to the right people at the right time. If you enjoy the challenge of massive data sets and have a passion for structure, this is the job for you.

You will be expected to be able to work independently as part of a high-caliber team in a fast-paced company. This position is ideal for an intelligent, motivated, and highly capable leader and self-starter looking to other analysts and SME in the continued success of the business.

Required Skills / Experience

  1. At least 1 year of experience as a data engineer or application developer
  2. Experience with the Hadoop ecosystem
  3. Experience working with relational databases and SQL
  4. Knowledge of Linux architecture and scripting
  5. Strong knowledge and experience with ETL process design and administration
  6. Deep understanding of data warehousing theory, design, and architectural principles
  7. Passionate about optimization and speed of processing
  8. Bachelor’s Degree in business related field or quantitative discipline

Preferred Skills / Experience

  1. Knowledge of statistical models and machine learning
  2. Experience with various AWS modules
  3. Experience with handling unstructured data sources
  4. Experience with MPP technologies
  5. Experience working with real-time systems
  6. Business Strategy coursework, certifications, and / or industry experience
  7. Graduate Degree in business related field or quantitative discipline

TravelPass Group is quickly becoming a leading company in the travel industry with more than 10,000 room nights booked per day and annual sales reaching more than $400 million. TravelPass Group is recognized among Utah’s fastest growing companies and as a leading partner for Expedia and Priceline.

APPLY

Customer Experience Optimization Manager

TravelPass Group is seeking a highly motivated, versatile, and strategic optimization manager to join the as Customer Experience Optimization Manager. In this role, you will be a key member of the web marketing and product teams driving the success of multiple travel websites and products. You will work with marketing, IT, product management, and creative departments to define metrics, develop, test, and execute the customer experience from beginning to end.

The role requires you to have a strong background across multiple areas of web optimization coupled with the intellectual capacity to learn and contribute across all facets of web marketing optimization. You will be expected to be able to work independently as part of a high-caliber team in a fast-paced company.

This position is ideal for an intelligent, motivated, and highly capable leader and self-starter looking to other analysts and SME in the continued success of the business.

Core Job Responsibilities:

  1. Work with team to optimize and manage website optimization efforts across multiple brands including ReservationCounter.com, ReservationDesk.com, Choosearoom.com and more. Optimization includes but is not limited to: A/B testing, multivariate testing, persona management, performance analysis, display,  remarketing and email testing.
  2. Produce project plans and strategies for areas of ownership
  3. Produce data driven customer paths and optimization strategies
  4. Build customer personas and conversion strategies
  5. Report on performance of accounts, projects, and tests

Preferred Skills:

  1. 3 plus years familiarity with website testing and optimization.  
  2. 3 plus years experience with optimization tools such at Adobe Target, Adobe Target Premium (prefered), Optimizely, etc.
  3. 3 plus year experience with website tracking tools including Adobe Analytics and Google Analytics.
  4. Facilitation and the establishment of clear valuation criteria and KPIs, analyzing qualitative and quantitative information to deliver actionable insights in a consumer marketing context

Required Knowledge, Skills and Experience:

  1. Requires a degree in business/math/similar, or equivalent combination of education and relevant experience
  2. Familiarity with business processes and system knowledge preferred
  3. Intermediate computer skills including MS Office
  4. Advanced skills in Excel with knowledge of spreadsheet functionality including v-lookups, pivot tables, charts and graphs
  5. Good communication skills, both verbal and written
  6. Strong data management skills

Benefits:

  1. Competitive salary base
  2. Quarterly bonus of up to 20% of salary
  3. Flexible work arrangements and casual dress
  4. Medical and dental insurance benefits

TravelPass Group is quickly becoming a leading company in the travel industry with more than 10,000 room nights booked per day and annual sales reaching more than $400 million. TravelPass Group is recognized among Utah’s fastest growing companies and as a leading partner for Expedia and Priceline.

APPLY

Paid Search Manager

We’re looking for a Paid Search Manager to join Partner Fusion’s TravelPASS Group, which is becoming a leading company in the travel industry with more than 10,000 room nights booked per day and annual sales reaching more than $400 million. TravelPASS Group is recognized among Utah’s fastest growing companies and as a leading partner for Expedia and Priceline.

Core Job Responsibilities: 

  1. Work with team to optimize and manage AdWords, Bing Ads, and Yahoo Gemini accounts across all products. Optimization includes but is not limited to: Bid management, Ad Copy testing, Performance analysis, Display & Remarketing, and Reporting
  2. Oversee International accounts for all products
  3. Produce project plans and strategies for areas of ownership
  4. Report on performance of accounts, projects, and tests

Preferred Skills: 

  1. Familiarity with international paid search strategies
  2. Familiarity with social paid search strategies
  3. Experience using third party bidding platforms like Marin and Doubleclick Search or other ad serving technologies/analytical tools
  4. Facilitation and the establishment of clear valuation criteria and KPIs, analyzing qualitative and quantitative information to deliver actionable insights in a consumer marketing context

Required Knowledge, Skills and Experience: 

  1. Expert proficiency using all major and tier 2 search platforms
  2. Requires a degree in business/math/similar, or equivalent combination of education and relevant experience
  3. Familiarity with business processes and system knowledge preferred
  4. Intermediate computer skills including MS Office
  5. Advanced skills in Excel with knowledge of spreadsheet functionality including v-lookups, pivot tables, charts and graphs
  6. Good communication skills, both verbal and written
  7. Strong data management skills

Benefits:

  1. Competitive Salary base
  2. Quarterly bonus of up to 20% of salary
  3. Flexible work arrangements and casual dress
  4. Medical and dental insurance benefits
APPLY

Paid Search Marketing Analyst

We’re looking for a Paid Search Marketing Analyst to join Partner Fusion’s TravelPASS Group, which is becoming a leading company in the travel industry with more than 10,000 room nights booked per day and annual sales reaching more than $400 million. TravelPASS Group is recognized among Utah’s fastest growing companies and as a leading partner for Expedia and Priceline.

Core Job Responsibilities: 

  1. Work closely with marketing team members to optimize, report on, and grow performance of marketing efforts
  2. Partner closely with BI and Data Team to extract and analyze data from warehouses and other data marts to track and evaluate customer acquisition efforts, market trends and customer behavior in order to enhance reporting, optimization and experience capabilities
  3. Serve as marketing team subject-matter expert on and liaison of Google Analytics data and reporting
  4. Monitor marketing activities and other external factors for effects on metrics; stay up-to-date with best practices, third-party services, and trends in digital marketing and analytics

Preferred Skills: 

  1. Experience in digital measurement and analysis of consumer marketing / media channels, including advanced use of Google Analytics
  2. Experience using third party bidding platforms like Marin and Doubleclick Search or other ad serving technologies/analytical tools and the methodology of integrating internal data sets to said platforms
  3. Facilitation and the establishment of clear valuation criteria and KPIs, analyzing qualitative and quantitative information to deliver actionable insights in a consumer marketing context
  4. Creation and delivery of communications (written and verbal), reporting, recommendations, and creatively presenting data to diverse audiences/levels
  5. Using and interpreting data; recognizing trends and patterns, and using data to drive decision making
  6. Leveraging a customer segmentation strategy as an input to valuation, reporting and analysis
  7. Auditing existing analytics implementations and writing measurement strategy documents
  8. Some knowledge of technical frameworks that drive website experiences, including JavaScript, jQuery, CSS, HTML, etc
  9. Knowledge of additional reporting tools such as, Tableau, PDW, R, or SAS

Required Knowledge, Skills and Experience: 

  1. Requires a degree in business/math/similar, or equivalent combination of education and relevant experience
  2. Familiarity with business processes and system knowledge preferred
  3. Intermediate computer skills including MS Office
  4. Advanced skills in Excel with knowledge of spreadsheet functionality including v-lookups, pivot tables, charts and graphs
  5. Good communication skills, both verbal and written
  6. Strong data management skills

Benefits:

  1. Competitive Salary base
  2. Quarterly bonus of up to 20% of salary
  3. Flexible work arrangements and casual dress
  4. Medical and dental insurance benefits
APPLY